01 — About the Programme
What is ZUSahawan?
ZUSahawan is a micro-entrepreneurship programme by ZUS Coffee. It gives Malaysians — particularly small traders and stall operators — a structured platform to earn from selling ZUS-branded products alongside their existing business. Participants run their own business, on their own terms, within the ZUS ecosystem.
What is Jom Ngupi?
Jom Ngupi is the first product under ZUSahawan. It is a complete, ready-to-sell beverage business — hardware (self-service dispenser, branded stall setup) and software (ZUS Ngupi-Operator Pack, training, Account Manager) included. It is designed to sit alongside what you already sell, giving your customers one more reason to stay at your stall.
Why did ZUS Coffee create ZUSahawan?
At roadshows across Malaysia, we kept meeting Malaysians who were already finding ways to sell ZUS products — buying, reselling, building something for themselves. That energy deserved a proper structure. ZUSahawan is the platform we built so that those who are ready to grow have a real, supported way to do it. We did not build it to grow our seller count. We built it because those opportunities should belong to Malaysians.
Is ZUSahawan a franchise?
ZUSahawan is a micro-entrepreneurship programme — a structured reseller platform within the ZUS Coffee ecosystem. Participants earn through direct product sales, with an Account Manager, full operational training, and no royalty obligations. It is built for traders who want to run their own business within a trusted brand framework, without the capital requirements of a traditional franchise model.
Is this an MLM or pyramid scheme?
ZUSahawan is a straightforward product reseller programme operated under ZUS Commerce (M) Sdn Bhd (ZCM). ZUSahawans earn from selling Jom Ngupi beverages directly to their customers. There is no recruitment structure, no downline, and no commission arrangement tied to signing up other participants.
What does being a ZUSahawan involve?
- Running your own Jom Ngupi stall alongside your existing business
- A dedicated Account Manager as your operational point of contact
- Full SOP documentation and hands-on training
- Access to stock replenishment and optional branded add-ons
- Ongoing product R&D — your feedback shapes the product
What is ZUSahabat?
ZUSahabat is a collaborative entrepreneurship initiative between ZUS Coffee, AIM (Amanah Ikhtiar Malaysia) and KOOP SAHABAT. It was created to open more opportunities for members of the KOOP SAHABAT community to become ZUS entrepreneurs
How do I join ZUSahabat?
For enquiries or to join ZUSahabat, please contact us by email at info.aimcoffers@asgb.com.my
02 — Eligibility & Application
Who can apply?
Small traders and food stall operators across Malaysia — Peninsular and East Malaysia. You must have an existing physical stall, an existing product you sell, and valid documentation (SSM, Food Handling Certificate, Typhoid Certificate). Jom Ngupi runs alongside what you already do.
What documents do I need?
A valid SSM registration, Food Handling Certificate, and Typhoid Certificate. These are in place to maintain the hygiene and legitimacy standards of the programme across all stalls.
How long until I hear back after applying?
Our team will reach out via WhatsApp within 14 working days of receiving your completed application. Make sure your contact number is accurate — that is the only channel we use for follow-up.
Is there a contract to sign?
There is no fixed long-term contract. Participants are required to comply with operational policies set by ZUS Commerce (M) Sdn Bhd for the duration of their participation. Full policy documentation is available at zuscoffee.com/pages/zusahawan-policy.
Is this open to traders outside Peninsular Malaysia?
Yes. ZUSahawan is open across all of Malaysia — including Sabah and Sarawak.
03 — The Business Model
How much does it cost to get started?
The starter package begins at RM14,899. This covers hardware (self-service dispenser and branded stall materials) and software (ZUS Ngupi-Operator Pack and training). Optional branded add-ons are available separately.
What is the earning potential?
Each cup of Jom Ngupi sells at RM3.90. Based on 30 cups a day, potential monthly sales come to RM3,510. Actual results will depend on your location, foot traffic, and consistency — your Account Manager will work with you on building momentum from day one.
Can I keep selling my existing products?
Yes — entirely. Jom Ngupi sits alongside whatever you already sell. Your existing customers stay, and they now have one more option at your stall.
What is the selling price per cup?
RM3.90 per cup — standardised across all ZUSahawan stalls to ensure consistent pricing for customers wherever they find a Jom Ngupi stall.
What is the cost per cup?
Your cost per cup is between RM1.73 and RM1.93. The larger the Renewal Package you purchase, the lower your cost per cup.
04 — Operations & Product
Can I modify the recipe?
All ZUSahawans prepare drinks using the ZUS Ngupi-Operator Pack following the standard SOP. This is what ensures every cup of Jom Ngupi — at every stall across Malaysia — tastes the same. That consistency is part of what the brand delivers to every customer.
How long can a prepared batch be stored?
Up to 12 hours. This keeps every cup fresh and safe for customers.
What do I do with unsold drinks at end of day?
Prepared drinks are not carried over to the next day. Promotions or same-day distribution work well for remaining stock. Daily freshness is a core part of the Jom Ngupi standard.
Can I operate at events or outside my registered location?
Operating outside your agreed location requires prior approval from your Account Manager. This keeps quality consistent and the brand experience dependable — wherever a customer finds a Jom Ngupi stall.
Can I move my stall location?
Yes. Give your Account Manager at least 3 working days' notice with a reason. Location changes go through a review before approval.
05 — After You Join
What if I want to stop?
You can exit the programme at any time. Notify your Account Manager — equipment return and final stock coordination will be handled by the operations team. Full details in the ZUSahawan Policy at zuscoffee.com/pages/zusahawan-policy.
Who do I contact for operational issues?
Your dedicated Account Manager is your primary contact for all operational matters. If you are unsure who that is, reach us at support@community.zuscoffee.com.
What if a customer has a complaint?
Customers can reach ZUS Coffee directly at support@community.zuscoffee.com. Every complaint is taken seriously — we work with ZUSahawans to address and resolve issues promptly.
How does quality stay consistent across all stalls?
- Same Operator Pack and preparation SOP at every stall across Malaysia
- Account Manager oversight per ZUSahawan
- Continuous product R&D and regular tasting reviews by ZUS Coffee's product team