Simply select your preferred package and submit your event details through our booking form.

Your booking will only be confirmed upon receipt of full payment. Please note that no provisional reservations will be held.

We recommend booking as early as possible to secure your preferred event date, as all bookings are subject to availability.

Yes. The smallest available package starts from 100 cups.

Yes! The number of flavours you can select depends on your package.

• Package A: 1 flavour
  
• Package B: 2 flavours
  
• Package C, D & E: Up to 3 flavours
  

Yes. Additional servings beyond the package allocation are chargeable at:

• NGUPI™: RM8 per additional cup
  
• Signature Mixes: RM9 per additional cup

Yes, subject to staff and equipment availability.

Additional service time is charged at RM60 per hour.

No. Standard packages consist of cold selections only. Hot drinks are strictly only available as an add-on to your package.

No. Any additional cups or package upgrades must be arranged and paid for at least 3 days before the event to ensure our team can adequately prepare the extra ingredients and logistics.

Currently, no plant-based menu is available for the ZUS Experience cart. All standard recipes include dairy and cannot be customised.

Yes, custom cup branding (such as customised cup sleeves or stickers) is allowed, subject to prior approval from our side. Please note that all branding materials must be prepared and purchased directly by the client, and the final design must be approved by us before production.

Yes, you are allowed to feature our logo in your event's promotional materials, subject to prior approval and using official logo files provided directly by us. All marketing drafts must be submitted to our team for review before publication.

Every booking includes a flat RM250 Coordination & Event Management Fee. A separate logistics fee applies based on service-area zoning, calculated from our HQ at 14, Jalan Penyajak U1/45B, Hicom-Glenmarie Industrial Park, Shah Alam.

ZUS Experience is currently available throughout Peninsular Malaysia, including all states in West Malaysia. 

Please note that the service is currently not available in Sabah and Sarawak.

The venue must provide:

⚡ Power supply of at least 13amp/230v single phase

💧 Water source for cleaning purposes

No. Tents or shelters are not provided by ZUS Coffee. For outdoor events, clients must ensure that a fully covered shelter, tent, or canopy is set up to protect the equipment and crew.

We generally recommend an area of at least 6ft x 6ft with adequate ceiling clearance (at least 7 feet) for indoor setups.

Our standard setup time is 1 and a half hours before the serving time. In some cases, earlier setup times (up to 24 hours prior) may apply depending on crew availability, logistics, and geographical area.

ZUS Commerce (M) Sdn. Bhd. accepts the following payment methods:

1. Online Bank Transfer (via eGHL Payment Gateway)
   Customers may select Online Bank Transfer during checkout. No additional charges apply, as transaction fees are absorbed by ZUS Commerce (M) Sdn. Bhd.
2. eWallet (via eGHL Payment Gateway)
   Selected eWallet options are available at checkout. No additional charges apply.

ZUS Balance / Wallet is not supported for purchases on the ZUS Commerce (M) Sdn. Bhd. website.This balance can only be used via the ZUS App for purchases at physical ZUS Coffee outlets, including drinks, pastries, and selected merchandise.

If payment has been completed but no confirmation email is received, please contact zcm-community@zuscoffee.com with the following details:

• Proof of payment or transaction receipt
• Payment method used
• Date and time of transaction

Our team will verify the payment status and assist accordingly.

Yes, all event bookings are only officially confirmed upon receipt of full payment. No provisional reservations will be held.

An e-Invoice is a digital record of a transaction between a seller and a buyer, created in a structured, machine-readable format (XML or JSON) as specified by the Inland Revenue Board of Malaysia (IRBM/LHDN).

It is not issued in PDF, JPG, or printed format. For more information, please visit the LHDN e-Invoice website.

If you are an individual (not operating a business), you may need an e-Invoice for:

• Claiming personal tax relief on your income tax return (Form B / BE)
• Submitting expense reimbursement claims to your employer (subject to company policy)

After completing your purchase, you can request an e-Invoice by following these steps:

• On the order confirmation page, scan the QR code for the e-Invoice request
• Fill in the required details:Full nameTax Identification Number (TIN)Identification numberEmail addressPhone numberAddress
• Click Submit

A Tax Identification Number (TIN) is a unique number issued by LHDN to identify taxpayers in Malaysia for tax reporting purposes. You may retrieve or verify your TIN via:

• MyTax Portal: https://mytax.hasil.gov.my/ → select “e-Daftar”
• HASIL Live Chat
• Call 03-8911 1000 or +603-8911 1000 (overseas)
• Visit any Inland Revenue Board of Malaysia (IRBM/LHDN) office

No. You may use any device or application that supports QR code scanning.

Yes. You must download the e-Invoice within the same month that the purchase is made or the product is received.

An e-Invoice request must be submitted within the same month of purchase. Requests made after this period will not be accepted or processed.

The e-Invoice will include:

• Your name
• Registration number
• Email address
• Phone number
• Purchase details

This information is collected solely for e-Invoice generation and legal compliance.
Your personal data will not be shared with third parties unless required by law or with your consent.
Please refer to our service provider’s Privacy Policy. for more information.

For questions or assistance related to e-Invoicing, please contact myinvois@hasil.gov.my. The Inland Revenue Board of Malaysia (IRBM/LHDN) team will be able to assist with account-related or technical enquiries.

For cancellations made more than 14 days before the event, a 50% refund of the total payment will be provided.

For cancellations made less than 14 days before the event, the payment is non-refundable.

Rescheduling is subject to availability and must be requested at least 30 days before the event.

Each booking is entitled to one complimentary reschedule, subject to the applicable terms.